Shipping policy

Thank you for shopping with us. We strive to process and ship all orders as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

In periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will notify you via email.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • International Shipping: 7–21 business days

Delivery estimates are provided as guidelines and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs procedures, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear after shipment.

International Shipping

We ship to selected countries worldwide. International shipments may be subject to customs duties, taxes, import fees, and other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately.

We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping fees may apply for address corrections or reshipments.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

While we will assist in filing claims with the shipping carrier, we are not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen.

Shipping Delays

Unexpected delays may occur due to factors outside our control, including but not limited to:

  • Weather conditions

  • Customs inspections

  • Transportation disruptions

  • Carrier service interruptions

  • Peak holiday seasons

We appreciate your patience and understanding in such situations.

Contact Information

If you have any questions regarding shipping or your order, please contact us:

Email: [Your Support Email]
Store Name: [Your Store Name]

For your store Kossof I can also create:

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • GDPR-compliant policies

  • A shipping policy tailored specifically for UAE, Europe, China, or worldwide customers.