Refund policy

At Kosof (كسوف), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made products

  • Clearance or final-sale items

  • Products damaged due to misuse or improper handling by the customer

Return Process

To initiate a return, please contact us at:

Email: support@kosof.com

Please include your order number and the reason for the return. Once your request is approved, we will provide instructions for returning the item.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • Shipping costs are non-refundable unless otherwise required by law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the product and packaging.

We will review the issue and, if approved, offer a replacement, store credit, or full refund.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Refunds typically appear within 5–10 business days after approval.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at support@kosof.com.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled and must instead follow the return process outlined above.

Contact Us

For any questions regarding returns or refunds, please contact:

Kosof (كسوف)
Email: support@kosof.com
Website: kosof.com

If you're selling in the EU, I recommend including a 14-day right of withdrawal clause to comply with EU consumer protection rules. Since you're operating internationally, that can help reduce legal issues with European customers.